UMANO MEDICAL
General informationReference 2024-207 Publication date 18/03/2024 Position descriptionDepartmentsTechnical service / Client relationshipJob titleTechnical support specialistContract typePermanentContractual hoursFull-timeJob description Do you dream of a job that allows you to develop your full potential? Would you like to join a dynamic and passionate team? Umano Medical is waiting for you.
Join an ambitious team that thrives on opportunities to learn, excel and innovate.
Responsibilities include Take and manage service calls and ensure timely response and resolution of customer issuesPerform repairs or preventive maintenance on our products at various client locations Participate in training service technicians, and when required, technical staff in hospitalsHandle customer service requests, including complaints (processes, tools, and documentation)Process orders received for parts or service for Umano Medical productsEnsure follow-up with the customer from request intake to completed repair, ensuring customer satisfactionMaintain documentation of all service cases or service requestsEnsure timely communication of all relevant problems and information received from customers regarding products to the engineering departmentCollaborate with other departments on various projects (related to after-sales service)Assist in the implementation, update, and adherence to various instructions and proceduresSupport the customer relations manager in planning the work of technicians and service clerksProvide technical support to technicians, service clerks, and subcontractors.
Monitor and analyze parts inventoryPerform any other related tasksProfile RequirementsBachelor's degree or college diploma in mechanical or manufacturing engineering or equivalent education o 2 to 3 years of experience o Problem-solving skills o Ability to read blueprints o Experience in after-sales service or customer service o Experience in product repair and technical support o Proficiency in Microsoft Office Suite o Willingness to travel Join a committed and dynamic team within a rapidly growing company.
Human connection truly comes first here, and you'll feel it from day one.
Come and experience something that goes far beyond medical equipment!We offer Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority.
Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
Hybrid remote work (according to departmental needs)7 paid days off during the holiday periodEmployer-contributed retirement savingsPlan Group insurance from day oneEmployee assistance program with completely free access to telemedicineTraining and individual development program focused on your strengthsAccess to an Umano Buddy and integration coach upon arrivalMeta Titletechnical support service Umano Medical Saint-LouisMeta Description Service Client service Mechanics Solving problems Customer service After SalesPosition locationJob locationAmerica, USA, MissouriLocation Saint-LouisLocationSt.
Louis.
MissouriAbout the Company:
UMANO MEDICAL.
Estimated Salary: $20 to $28 per hour based on qualifications.
Join an ambitious team that thrives on opportunities to learn, excel and innovate.
Responsibilities include Take and manage service calls and ensure timely response and resolution of customer issuesPerform repairs or preventive maintenance on our products at various client locations Participate in training service technicians, and when required, technical staff in hospitalsHandle customer service requests, including complaints (processes, tools, and documentation)Process orders received for parts or service for Umano Medical productsEnsure follow-up with the customer from request intake to completed repair, ensuring customer satisfactionMaintain documentation of all service cases or service requestsEnsure timely communication of all relevant problems and information received from customers regarding products to the engineering departmentCollaborate with other departments on various projects (related to after-sales service)Assist in the implementation, update, and adherence to various instructions and proceduresSupport the customer relations manager in planning the work of technicians and service clerksProvide technical support to technicians, service clerks, and subcontractors.
Monitor and analyze parts inventoryPerform any other related tasksProfile RequirementsBachelor's degree or college diploma in mechanical or manufacturing engineering or equivalent education o 2 to 3 years of experience o Problem-solving skills o Ability to read blueprints o Experience in after-sales service or customer service o Experience in product repair and technical support o Proficiency in Microsoft Office Suite o Willingness to travel Join a committed and dynamic team within a rapidly growing company.
Human connection truly comes first here, and you'll feel it from day one.
Come and experience something that goes far beyond medical equipment!We offer Life at Umano Medical Enjoy a dynamic work in which fun, trust and teamwork are a priority.
Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
Hybrid remote work (according to departmental needs)7 paid days off during the holiday periodEmployer-contributed retirement savingsPlan Group insurance from day oneEmployee assistance program with completely free access to telemedicineTraining and individual development program focused on your strengthsAccess to an Umano Buddy and integration coach upon arrivalMeta Titletechnical support service Umano Medical Saint-LouisMeta Description Service Client service Mechanics Solving problems Customer service After SalesPosition locationJob locationAmerica, USA, MissouriLocation Saint-LouisLocationSt.
Louis.
MissouriAbout the Company:
UMANO MEDICAL.
Estimated Salary: $20 to $28 per hour based on qualifications.
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