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Cafe Manager


White?s Residential and Family Services


JOB DESCRIPTION







Job Title: Caf? Manager






Department: Support Services





Employment Status: Full-time/Regular/Exempt





Qualifications: A Christian with strong convictions who is also in agreement with White?s mission statement, Statement of Faith, and Code of Conduct. This person must be 21 years of age and have a high school diploma or GED. A minimum of 5 years retail or coffee shop experience is strongly preferred.



Reports to: Grounds Supervisor



Job Summary: Our Christian ministry is seeking a Caf? Manager that will oversee all of the daily operations of the coffee shop. They will manage the store?s employees, including hiring, termination, performance evaluation, scheduling and assigning duties and responsibilities. The Caf?Manager will be responsible for maintaining the overall culture of the Caf? and to ensure the staff also represents and embraces the Caf??s culture and goals.







Basic Responsibilities





Caf? Operations







  • Serve as the final voice for Customers and provide excellent customer service and oversight for the Caf?; handle customer questions and resolve customer service issues





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  • Contribute to a positive team environment, coach and support other team members; work with team to enhance and improve customer experience





  • Efficiently run POS system to assist customer sales






  • Ensure that the store is clean, safe, and presentable for customers; follow prescribed health and safety guidelines






  • Greet and assist customers as necessary when other sales associates are busy





  • Conduct regular audits of the store?s physical and practical condition to ensure quality





  • Complete schedules and assign duties and responsibilities to the store?s staff; provide coverage to caf? as needed.





  • Work from budget in ordering product, balance funds, and budget throughout.





  • Maintain and monitor store inventory and maintain product levels appropriately





  • Balance cash drawer in register, balance receipts, and close out sales for the day





  • Recruit, hire, and train staff/students in the orientation stage and throughout their employment or work experience; provide ongoing coaching and feedback to ensure excellent customer service, and maximum work performance; provide continued training to current employees







Supervision of Interns







  • Provide clear consistent rules and daily routines for Interns working in the Greenhouse in conjunction with the Campus Life Director, Program Director(s), Program and Case Manager(s) and VP and Executive Director of Residential Services.





  • Supervise Interns daily work-related tasks, activities and chores.





  • Work with treatment team members and general staff to develop, implement, and review Interns treatment plans and quarterly reports.





  • Provide teaching and coaching to Interns in areas such as: social skills, interpersonal relationships, personal hygiene, domestic skills, and work habits, etc.





  • Provide basic first aid for Interns and apply Universal Precautions procedures when exposed to bodily fluids.





  • Engage in conflict resolution, intervene in crisis situations, and physically restrain Interns using MindSet training to prevent risk of physical harm to the Intern or another person.





  • Complete other duties as requested by the Director of Experiential Learning, Greenhouse Operations Manager, Case Manager(s), Program Manager(s), Campus Life Director and Vice President of Residential Services such as adhering to safety plans, boundary plans or other special treatment needs.





  • Interviewing and hiring youth to serve as Interns in the GTFL Program.





  • Provide orientation and training to new Interns.





  • Provide as needed services for Interns aging out of the system in collaboration with the Independent Living Coordinator and Director of Experiential Learning.





  • Enhance Intern functioning by providing basic and advanced skills training using materials from Indiana Workforce Development and the provided curriculum.





  • Maintain record of Intern progress in the program using tracking sheet kept in youth file(s).





  • Encourage Interns toward self-sufficiency by exposing them to developmentally appropriate independent living exercises and activities.





  • In conjunction with the Independent Living Coordinator and Director of Experiential Learning, provide Interns direction on home community resources related to employment opportunities, such as nursery/landscaping or in other fields related to their experiential learning program.





  • Serve as a mentor or facilitate a mentoring relationship with an appropriate individual as approved and agreed upon by the Intern?s Treatment Team.







Agency Support and Enhancement







  • Remain updated and knowledgeable on state Independent Living regulations and programs.





  • Maintain a working relationship with placing agency workers and parents.





  • Be a positive liaison between White?s and the Wabash community.







Lead Experiential Learning Activities







  • General Education as recommended by the Intern?s school program and agreed upon by the Director of Experiential Learning.





  • Vocational Education in conjunction with White?s Jr./Sr. High School, other educational institutions, and the Intern?s Treatment Team.





  • Teaching Life Skills as agreed upon in collaboration with the Independent Living Coordinator and Treatment Team.





  • Financial Skills as agreed upon in collaboration with the Independent Living Coordinator, School Program and Treatment Team.





  • Employability (Soft) Skills as agreed upon with the Director of Experiential Learning.






Skill, Supervision, Knowledge, and Ability







  • Must be dependable, well organized, and an effective time manager





  • Must have good verbal and written skills





  • Must be able to maintain professional boundaries and confidentiality.





  • Must be committed to the Mission, Core Values, and Vision of White?s Residential and Family Services.





  • Experienced and/or comfortable with working busy shifts





  • Friendly, outgoing, and dedicated to outstanding customer service





  • Organized and self-disciplined





  • Detailed-oriented and passionate about product quality





  • Excellent customer service and communication skills





  • People skills with the ability to lead and motivate a team





  • Excellent organizational and time management skills





  • Self-motivated










Physical Demands of Position







  • Must be able to stand for extended periods of time.





  • Must be able to tolerate heavy lifting of at least 50 pounds.





  • Must work well under the pressure of customer needs and stressful situations.






Working Conditions







  • Regular workdays will be 6:00 a.m. to 2:00 p.m. Monday through Friday and 8:00 a.m. to 3:00 p.m. one Saturday per month or as needed and determined necessary by Supervisor. .





  • Must be able to work outside of normal business hours through the week and on weekends on occasion and as needed.






A Christian with strong convictions who is also in agreement with White?s mission statement, Statement of Faith, and Code of Conduct. This person must be 21 years of age and have a high school diploma or GED. A minimum of 5 years retail or coffee shop experience is strongly preferred.





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